FAQ
In this section you will find answers to the most common questions regarding my artisan products, production times, shipping methods, return options, and available payment methods.
I have gathered all the useful information to make your shopping experience simple, clear, and secure.
If you cannot find the answer you are looking for here, you can always contact me via the Contact page; I will be happy to assist you.
Orders and payments
What payment methods do you accept?
I accept payments with major credit cards such as Visa and Mastercard, and payments via Paypal, Google Pay, and Apple Pay platforms.
Can I modify or cancel an order?
I try to optimize order processing times, however, it is possible to modify it before shipping. Contact me as soon as possible, via the form or at contatti.geadesign@gmail.com, and I will try to make the requested changes.
Will out-of-stock products be restocked?
Gea Design products may vary in availability depending on the materials used and their sourcing.
Some materials, such as "vegan leather" and denim, have a more consistent supply, while other deadstock fabrics are only sporadically or inconsistently available. Many products and combinations are available in limited quantities and are unlikely to be restocked.
Products derived from yarn processing have a more consistent availability, but don't let them slip away.
In the description of each product, you will find information regarding their availability!
I have not received the order confirmation email
Once checkout procedures are complete, a confirmation email is sent to the email address provided. In some cases, the email may end up in junk mail or spam. If you do not receive it, please contact me for an order confirmation.
I received a wrong or defective product
I take the utmost care in creating and shipping our products, but to err is human. If you have received a wrong or defective product, please contact me or initiate the return procedure from your customer profile
Is it possible to get a refund?
Following a return procedure, if the return complies with Gea Design's refund policies, a refund will be issued to the same payment method used for the purchase.
The refund is issued after a merchandise inspection and may take up to 10 days to process. Visibility of the refund in your account may vary depending on your bank's processing times.
Shipping and returns
How long does it take for the order to ship?
Orders are usually prepared and shipped within 5 business days. Delivery times vary depending on the courier and destination, typically from 1 to 5 business days.
Personalized products require production times of approximately 10 business days.
Each product specifies Gea Design's shipping times in its description.
Deliveries may take longer during peak periods for couriers (e.g., Christmas).
If you have specific needs for your orders, please do not hesitate to contact me.
Do the prices include delivery costs?
No, the costs listed on the product pages refer to the cost of the individual products and do not include shipping costs. Shipping methods and their costs are calculated and added during the checkout process.
How much does shipping cost?
Shipments are made with express courier and shipment tracking.
The shipping cost is € 8.00.
For all orders over € 150.00, shipping is free within Italy.
Can I track my order?
Yes, once your order has been dispatched you will receive an email with a tracking code to follow the delivery.
Is it possible to make a return?
You have the right to withdraw from the purchase within 14 days of delivery. The return procedure can be activated from the user page or by contacting me at the email address contatti.geadesign@gmail.com. Please read our refund policy carefully.
Products must be returned intact and in their original condition.
⚠️ Please note: personalized products are not covered by the right of withdrawal.
Do you ship internationally?
Yes, however there may be surcharges related to shipping costs and customs duties.
Products and customizations
Are your products handmade?
Yes, all our products are handmade with love and attention to detail. For this reason, production times and product availability may vary.
Is it possible to customize the products?
Sure, email me at contatti.geadesign@gmail.com to customize your accessory. Tell me what you're looking for. I will provide you with information regarding available materials and recommended solutions, as well as a personalized quote.
Production times for custom accessories are longer and will be specified at the time of ordering.
Customized items are not subject to return policies.
Are the products covered by a warranty?
All products are covered by a 2-year legal warranty for defects in conformity. Damage related to use is not covered by the warranty.
What materials do you use?
In line with Gea Design's founding philosophy, my objective is to use cruelty-free, predominantly plant-based, eco-sustainable, and low environmental impact materials. I favor using deadstock materials to give new life to waste materials.
Each product sheet indicates the materials used and their origin.
Every day I study new products and the use of new materials to offer increasingly ethical and sustainable alternatives.
Is the packaging eco-friendly?
Gea Design's packaging is eco-friendly and sustainable; I don't use plastic for my shipments.
All my packaging (even the labels) is made of recyclable paper and, where possible, from recycled materials.
The materials used may vary depending on their availability and the products sold, so you will receive information via email regarding the materials used and their circular management.
Where are your products designed and created?
All Gea Design products are my own creations, born from a passion for simple and beautiful things with a cruelty-free and eco-sustainable approach.
Each product is handmade in my workshop with care and passion.
All Gea Design products are Made in Italy